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My daughter does not know her Apple ID or her password. She…

My daughter does not...

My daughter does not know her Apple ID or her password. She has two passwords. She also wants to combine the two accounts to one. She has a new iPhone 8

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

She thinks ICloud ios

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

She doesn’t remember but for some time

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I can think of

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Answered in 9 minutes by:
3/19/2018
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,633
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Mac Question

Your email address is normally used as the username for your Apple ID. You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac or an iPhone, iPad, iPod Touch using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,633
Experience: 20+ years in the computer/Mac industry
Verified
John T. F. and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 months ago
This did not help. She is still having issues, I am taking her in to Verizon to have them assist her. You have been pleasant and I am not the best at describing what is happening. Thank you for your assistance.
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