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Tried to sign in to iCloud drive ; took a while due to

Customer Question
Tried to sign in...

Tried to sign in to iCloud drive ; took a while due to different IDs somehow lost all folders from both 'desktop' and 'documents' They are neither on icloud nor in original location Desktop and Documents both empty and files cannot be found anywhere through searching or using Finder

Technician's Assistant: When did you last change your password ***** Apple ID?

This morning

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, don't think so...

Submitted: 4 months ago.Category: Mac
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Answered in 10 hours by:
3/20/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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