Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My Apple ID has been disabled. I upgraded to iOS 11 and it…

Customer Question
My Apple ID has...

My Apple ID has been disabled. I upgraded to iOS 11 and it asked me to change my password ***** would not let me use a password *****

Technician's Assistant: When did you last change your password ***** Apple ID?

I’ve changed it so many times since yesterday that I don’t know what one it is set on

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Where is that

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No,thanks

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/19/2018
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,632
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

You should be able to reset your password ***** a computer using the site:

http://iforgot.apple.com/

1) Enter your Apple ID and click Continue. (If you have forgotten your Apple ID, click the option to “look it up” on that same page and supply the requested info. Then, once you have the ID, return to reset the password ***** needed.)

NOTE: If you are asked to confirm your trusted phone number, or asked for a “Recovery Key”, AND you also have a Mac or an iPhone, iPad, iPod Touch using the SAME Apple ID where you can currently access the home screen, STOP and let me know - otherwise continue.

2) Select the option to reset your password. Choose how to reset your password:

  • select "Answer security questions" to answer your stored security questions and then follow the rest of the steps.
  • select "Get an email" to receive an email you can use to reset your password.

3) Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: https://appleid.apple.com/

While signed in, it's a good idea to verify that all other details are current and correct.

4) You should restart all your Apple devices before signing in with the new password.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,632
3,632 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,632 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Every time I use my iPhone to update my Apple ID - then go
Every time I use my iPhone to update my Apple ID - then go to the App Store to update my apps - it gives me the message- your Apple ID has been disabled. I want to update my Apple Pay to PayPal but it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have just update my iPhone X and do NOT want a password to
I have just update my iPhone X and do NOT want a password ***** use. How do I by pass this option? … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
700 satisfied customers
I do not know... my husband was on it and all of a sudden it
second opinion] I do not know... my husband was on it and all of a sudden it went to Activation Lock. I've keyed in every user and password *****'ve used and updated and it won't let me in … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I'm trying to buy a new iPhone and get everything set up but
I'm trying to buy a new iPhone and get everything set up but I haven't used my password ***** so long I've forgotten it. I don't live in the town where the store is located so I'm trying to get a new … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have forgotten my password. And I've tried several times
I have forgotten my password. And I've tried several times to reset it. It has an old incorrect credit card on file. And I don't know how to update it. Can you help me with these issues please? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My ipad will not allow me to enter my cell number in
My ipad will not allow me to enter my cell number in settings under messages. They no longer sinc! My ipad will only receive under my email. I've tried all the steps like turning off Apple ID on ipad … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Can't sign in. Forgot security questions, and don't know
Can't sign in. Forgot security questions, and don't know where Apple is sending the “code” … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
It keeps asking me for my Apple d password. I've entered
It keeps asking me for my Apple d password. I've entered many p/w. Even asked my Apple ID be reset. Nothing has helped me to reset the p/w. Your adviced … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't remember my password for my other ipad. I don't
I don't remember as it's been a long time since I've used that one. But my granddaughter wants to use it. … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Is my ICloud. I'm sorry I. Pushed the wrong button. I just
pushed the wrong button. I just downloaded iCloud on Windows 10 and was told I needed to get it set up on my iOS device, but can't find the place to do it. I do know that my iTunes ID and password ***** different from my iPhone ID (I don't remember which is my Apple I D) … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My iPhone is disabled. 11.2 or 3 am I remember just the 11.
Like 2 hr I trying too unlock my but I change my 4 digit and know I don't remember … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Mi apple ID is blocked. Iphone x, ios 11. A week. I've
A week. I've change tons of times my password ***** it keep telling me that is blocked … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I keep being asked to verify my password in settings and I
I keep being asked to verify my password ***** settings and I can't remember my password. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I changed my password and never received a code like it said
I changed my password ***** never received a code like it said I did multiple times and now I can't do anything. I don't feel I should have to pay 25.00 for support considering the cost of the IPads t… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Touch ID is requiring a password where not set up or
Touch ID is requiring a password ***** not set up or required before … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
I need to change my Apple password. My I'd was compromised.
I need to change my Apple password. My I'd was compromised … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I am locked out of my iPhone 7 How can I retrieve password
I am locked out of my iPhone 7 How can I retrieve password ***** having to erase, etc? I've been having difficulties recently because I'm not tech savvy and don't know what I'm doing when I click on v… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I keep being asked for an old/obsolete password to an email
I keep being asked for an old/obsolete password ***** an email address that I have never used instead of the usual @gmail.com address it***@******.***. I don't know the password ***** where to find th… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x