Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I was in an Apple Store last week to upgrade my phone and…

Customer Question
I was in an...

I was in an Apple Store last week to upgrade my phone and entered my Apple ID password ***** I'm not home and my computer is telling me I'm not able to get in. I received a pass code on my Phone but I'm stuck now - can't seem to finish.

Technician's Assistant: When did you last change your password ***** Apple ID?

I'm now home

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Getting my info out now. One moment

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I tried changing it in the store last Friday and was told I had to wait a few days. In the meantime, I've been able to get on at home. I'm locked out again. I have my Apple ID password *****

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/19/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Customer reply replied 4 months ago
I believe I'm ok now. Thanks.
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Do you still need assistance with your issue? Is there anything else I may assist you today?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am locked out of my phone and I can't get in!! My daughter
I am locked out of my phone and I can't get in!! My daughter told me she had used the "finger print" locking system on her phone and suggested I try it. I left it until a week or so later and I was fi… read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
I had my Iphone plugged in to my computer to charge it. My
I had my Iphone plugged in to my computer to charge it. My IPhone locked up and said to restore. I asked several people (one of which was at the AT&T store) and they said to plug my phone into a compu… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
700 satisfied customers
My son gave me his iphone6. We do not know the pass code. We
My son gave me his iphone6. We do not know the pass code. We do not have a receipt. At the Apple store they put in a request to clear access. Apple text to my wife phone that "Your Apple ID is now rea… read more
Jon
Jon
Bachelors Degree
700 satisfied customers
Activation lock. When I unlocked from Telstra and moved to
when I unlocked from Telstra and moved to Optus on 02/05/18 … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
I simply forgot my password. I forgot my password. Email is,
I don't think so. I'm not smart when it comes to internet Please keep it simple. Email is accessed via safari on my ipad… read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
My apple ID had been disabled. I have reset password several
My apple ID had been disabled. I have reset password ***** times but when I go to update my apps, it will not let me. It says “Apple ID disabled”. I have signed up for the restore security 3 times (ta… read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I forgot my pass code on my I phone and it has now locked me
I forgot my pass code on my I phone and it has now locked me out and says connect to I Tunes? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Locked phone while trying to get an upgrade because forgot
Locked phone while trying to get an upgrade because forgot apple ID … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
First-I'm technically challenger, just so you know.
first-I'm technically challenger, just so you know. attempted an update last Thurs. got messed up now am locked out of iphone. no car-can,t get to apple store. finally figured how to connect iphone co… read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
Need to set up my iPad. Forgot pass code. All info on iPad
Need to set up my iPad. Forgot pass code. All info on iPad was deleted and cleaned at Apple store … read more
Cris
Cris
60 satisfied customers
I have an ipad that my granddughter has managed to lock me
I have an ipad that my granddughter has managed to lock me out I have tried everything to no avail As I am going away on Tuesday to hobart I have just checked to see if there is a store there so I can… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I visited a Telstra store in Watergardens, Vic on Friday to
I visited a Telstra store in Watergardens, Vic on Friday to get my Apple 4s unlocked as I have recently upgraded and want to give my old phone to my grandchild. They sent an email to Apple and I was t… read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
I purchased a new Apple 7 plus phone today. My old Apple 6S
I purchased a new Apple 7 plus phone today. My old Apple 6S is now my husband's phone. He is having difficulty using the phone because he is being prompted that the activation lock is on. I entered my… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I need help unlocking my iPhone 6 plus. It says 'this iPhone
I need help unlocking my iPhone 6 plus. It says 'this iPhone is linked to Apple ID. I have my ID number but I have forgotten my password. … read more
Mr.Med
Mr.Med
1,188 satisfied customers
I did a upgrade and tried to sign back in, but somehow i got
I did a upgrade and tried to sign back in, but somehow i got locked out. I took it to the apple store and they wipe it out and told me to put in the password ***** start the iphone again. I must have … read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
I have had my Apple iPhone for 3 years and on Jan. 24, I
I have had my Apple iPhone for 3 years and on Jan. 24, I suddenly could not activate it. Verizon told me that I would have to seek help from Apple to activate it. The message on my screen says that I … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Locked out of I pod after son punched in wrong codes. It's
Locked out of I pod after son punched in wrong codes. It's about 4 or5 years old but was used daily hooked up in my car for all the music. Anyway, can i get back in or what....… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I forgot my password, got locked out of my IPad and havent
I forgot my password, got locked out of my IPad and haven't gotten anywhere in getting this issue resolved. Please HELP!! Have been trying to get this resolved for 3 weeks!!! How can I either get my p… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x