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Forgot password can not log on, cannot remember, no do not…

Customer Question
Forgot password...

Forgot password can not log on

Technician's Assistant: When did you last change your password ***** Apple ID?

Cannot remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No do not know how

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Wife just wnts wife just wants to use her I-pad help

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
3/19/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 4 months ago
thanks
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 4 months ago
Not sure what the Apple id is maybe my email
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Can I have your email ID?

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Customer reply replied 4 months ago
Can u get me in or not
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,937
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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Customer reply replied 4 months ago
No help want a refund managed on my own
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago

Understood - I will forward your request to customer service.

Best regards,

David.

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Category: Mac
Satisfied Customers: 7,937
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