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I cant get in to email. Never have

I cant get in...

I cant get in to email

Technician's Assistant: When did you last change your password ***** Apple ID?

Never have

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

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Answered in 4 minutes by:
3/19/2018
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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May I know who is your email provider for example Gmail,Yahoo?

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Customer reply replied 4 months ago
Ifinty

May I have your email address?

Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified
Aparna Indresh and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 months ago
I would to keep my e mail addres

I could see that you have requested for secure remote assistance before we proceed further may I know the operating system of your computer is it windows or mac?

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Customer reply replied 4 months ago
Windows.

okay,Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=39e23e55-cb9f-448d-9980-a228fa729e33 from your computer in order to start the remote session.

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May I know if you have clicked on the given link and were able to connect remotely?

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Customer reply replied 4 months ago
will you please refund my money

Sorry for the inconvenience caused I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support and can check for the refund.

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Aparna Indresh
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
529 Satisfied Customers
Experience: Engineer at Aparna Indresh

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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