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I think someone has stolen my iPhone. I have find my phone…

I think someone has...

I think someone has stolen my iPhone. I have find my phone but I have maxed out tries. Want to find it as quickly as possiblele. Who do I call

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Don't know. Can I find that info on my iPad?

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Several passwords the code was sent once to reset but I said code was incorrect

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nno.

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Answered in 2 minutes by:
3/19/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,232
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When you use Find My Phone, what exactly happens?

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,232
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
Ask your own question now

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 4 months ago
TeamViewer:
732(###) ###-####

It says you closed the program or gave me the wrong ID.

You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please

Thank you

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Customer reply replied 4 months ago
732(###) ###-####

Now you provided the wrong password, please double check it

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Customer reply replied 4 months ago
732(###) ###-####
Sorry network threw me out and I didn't realize the password *****

I was disconnected, did you lost internet again?

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Customer reply replied 4 months ago
Each time I am losing internet and phone

ok, where you able to reset the password? If not what happened?

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Customer reply replied 4 months ago
Got kicked out again. Sorry.

Try to reset it here please

https://iforgot.apple.com/password/verify/appleid

Then sign in at www.icloud.com

And choose find my phone

Let me know how you go please

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Customer reply replied 4 months ago
Do you know if there is a number I can call at Apple to fix this? I keep sending instructions to a thief on how he/she can change my password.

You cab call on 1-***-***-**** and have it done over the phone

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