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It was a gift and was set up by my GF's daughter, but I've…

Customer Question
It was a gift...

It was a gift and was set up by my GF's daughter, but I've forgotten the P/W. Need assistance, please.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPad (2015 model)

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

My GF was using it yesterday (Face Time with her daughter).No problem yesterday.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Cannot remember iCloud password.

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
3/19/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,232
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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