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My computer was hacked and I need to change my password. A…

Customer Question
My computer was hacked...

My computer was hacked and I need to change my password

Technician's Assistant: When did you last change your password ***** Apple ID?

A long time ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 4 months ago.Category: Mac
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Answered in 3 hours by:
3/19/2018
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

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Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

To clarify, are you wanting to change the password ***** your Mac's user account OR the password ***** your Apple ID?

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