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I can't open the Photos App on my MacBook laptop...get

Customer Question
I can't open the...

I can't open the Photos App on my MacBook laptop...get message "Closing the library". The Photos App does open on my iphone, however.

Technician's Assistant: Which software or app can I help with?

Photos

Technician's Assistant: What have you tried so far with your software?

System preferences / icloud

Submitted: 4 months ago.Category: Mac
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Answered in 5 hours by:
3/19/2018
Mac Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,385
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 4 months ago

First, try force-closing Photos - choose Force Quit from the Apple Menu or press Command-Option-Esc and select Photos from the Force Quit list, then click Force Quit

Once Photos quits, shut down your Mac and wait for a few minutes.

Power the Mac back up and open Photos.

Check if your Photos app is working fine again, and updates the library with any photos taken recently.

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Pete.

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