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Help! I have a new MacBook pro 15". I am trying to install…

Customer Question
Help! I have...

Help! I have a new MacBook pro 15". I am trying to install an HP printer, but am requested for my mac login. My login is not working. It should be Waterh2o20624. But....not working. Please help.

Technician's Assistant: How are you connecting to your HP printer: wirelessly or by USB?

Email / user name: ***@******.*** By cable

Technician's Assistant: When did you last update the printer driver software?

Never. New install.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I think not. Thanks.

Submitted: 3 months ago.Category: Mac
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Answered in 6 hours by:
3/19/2018
Mac Support Specialist: Pete, Computer Engineer replied 3 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,328
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 3 months ago

You will need to enter the username and password ***** a user with admin rights to install the printer.

Does your login have admin rights?

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