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Am trying to purchase for my game and it’s not working. IOS…

Hey I am trying...

Hey I am trying to purchase for my game and it’s not working

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IOS 11.0

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

It’s started today was before going good

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thx

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Answered in 5 minutes by:
3/19/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,063
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to purchase a game?

Please let me know

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Customer reply replied 3 months ago
I have game and I try to buy some of coins and it’s always working but today it’s started to not work and I contact the game they told me my problem with iTunes support
Customer reply replied 3 months ago
Please I need help fast

Thanks

I need to know please,

What exactly happens when you try to purchase a game?

Please let me know

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Please delete and re-add your payment details via my link below

https://support.apple.com/sl-si/HT201266

Then try to make a purchase again

Let me know please how you go

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Customer reply replied 3 months ago
Ok thank you so much and I will

Thanks, ***** ***** mark this question to remain open so

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 3 months ago
Didn’t work
Customer reply replied 3 months ago
Still that same

Can you add a different card instead please

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,063
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
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Customer reply replied 3 months ago
I changed to different accounts still the same

Not different accounts, put in a different card please

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Customer reply replied 3 months ago
What’s different card I don’t get what you trying to tell me sorry can you explain more

Different Credit Card on your account please

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Customer reply replied 3 months ago
I did put different card but not credit saving bc I don’t have sec credit card

Sory I did not understand, did you add a different credit card to it?

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Customer reply replied 3 months ago
No I only have one credit card!! I put savings card I add to it

It has to be another card, any other card, try one please

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Customer reply replied 3 months ago
Brother I told you I did and haven’t changed nothing it’s still the same

You will then need to call (61) 1-300-321-4561 and have it resolved over the phone.

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Customer reply replied 3 months ago
After all this and i need to call all good thanks for your help I will delete the game
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