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It keeps asking for iCloud email and password on my iPhone…

Customer Question
It keeps asking for...

It keeps asking for iCloud email and password ***** my iPhone and ipad

Technician's Assistant: When did you last change your password ***** Apple ID?

Not recently

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do i do that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can i use a fingerprint password

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
3/19/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,275
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What happens when you put in your ID and Password ***** unlock it?

Please let me know

Thank you

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Customer reply replied 4 months ago
It keeps on asking for my iCloud email and password *****
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

ok, and when you put this in, what does it then say?

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