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I'm tearing my hair out trying to retrieve my account from a…

Customer Question
I'm tearing my hair...

I'm tearing my hair out trying to retrieve my account from a forgotten password

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't know. too confusing

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

YES !!!

Submitted: 4 months ago.Category: Mac
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Answered in 1 hour by:
3/19/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to reset the password?

Where does it go wrong?

Please let me know

Thank you

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