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I'm trying to activate my iCloud account that I used to have…

Customer Question
I'm trying to activate...

I'm trying to activate my iCloud account that I used to have long time ago. I do not have an iPhone no more I have Samsung phone I forgot my password ***** my Instagram which I set up with my iCloud account

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember password ***** I've never changed it cuz I didn't have an iCloud no more now I have a Gmail accounts.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes I did

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No that's pretty much it

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
Is it $5 your charging or is it $45
Answered in 7 hours by:
3/19/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,165
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

Thank you

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Customer reply replied 3 months ago
Okay I can't get my password ***** it's sending it to my iCloud account which I don't have no more and I have an Android now. Can I set up an iCloud account with my Android
Customer reply replied 3 months ago
I don't have $39 for that is there another way
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

When you go through the process, are you offered any other recovery methods?

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Richard
Richard, Apple Software Engineer
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Satisfied Customers: 47,165
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Experience: IT Engineer for over 15 years

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