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I need to change the email address and do not have my

Customer Question
I need to change...

I need to change the email address and do not have my password ***** the old email.

Technician's Assistant: When did you last change your password ***** Apple ID?

Several years ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do you do that?

Submitted: 3 months ago.Category: Mac
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
I need the email address changed from***@******.*** to change to***@******.***
Customer reply replied 3 months ago
Will this take much longer? I need to leave for work.
Customer reply replied 3 months ago
This should be a pretty easy fix, what is taking so long?
Answered in 7 hours by:
3/19/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,080
Experience: IT Engineer for over 15 years
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

To clarify, is the issue you cannot sign into your email account?

Please let me know

Thank you

Ask Your Own Mac Question
Customer reply replied 3 months ago
The issue is the email is incorrect and needs to be changed.
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

For which service is this?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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