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I just got a new phone and can’t remember my questions to…

Customer Question
I just got a...

I just got a new phone and can’t remember my questions to set it up

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

iPhone 8

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I have tried to change my questions but it still says they don’t match

Submitted: 4 months ago.Category: Mac
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Answered in 1 hour by:
3/18/2018
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
Verified

Hello! I will work to provide accurate advice and info. Give me a minute to read your submission.

If Phone/Remote Services are offered, ignore them

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Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

What questions are you having trouble with?

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Customer reply replied 4 months ago
I can’t set up my email
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

Who is your email provider?

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Customer reply replied 4 months ago
Hotmail.com
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

Thanks and do you know your current email password?

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Customer reply replied 4 months ago
I can receive messages but can’t send out
Customer reply replied 4 months ago
It used to be Madison98
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

Are you able to sign into webmail currently?

https://outlook.live.com/

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Customer reply replied 4 months ago
I don’t even care about email but would like to be able to send messages
Customer reply replied 4 months ago
What is webmail
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

webmail is the website to access your hotmail account.

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Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

Are you able to sign into webmail via the site below?

https://outlook.live.com/

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Customer reply replied 4 months ago
No
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

Ok and what message do you receive when you try?

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Customer reply replied 4 months ago
It says either the sign in or the password *****’t match what’s on file
Mac Support Specialist: John T. F., Apple Consultant replied 4 months ago

Ok,

Go to: https://go.microsoft.com/fwlink/p/?LinkId=242000

enter your email address, the security characters on screen, and then click Next.

If you have security info on your account, they will send a one-time code to the alternate phone number or email address you gave them. After you enter that code on the next screen, you'll be able to make a new password ***** your account.

John

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