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I am installing a new printer and want to do it wirelessly.

Customer Question
I am installing a...

I am installing a new printer and want to do it wirelessly. It is an HP and I have followed the easy set up. All is ok until the soft wear has to be installed which requires my MAC login password. I have no idea what it is. What do I do?

Technician's Assistant: What Operating System (OS) are you running on your Mac?

Need to find my MAC login password ( I do not know it) In order to install soft wear for wireless connect for new HP printer. What do I do?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

OS X version 10.9

Submitted: 4 months ago.Category: Mac
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Answered in 8 minutes by:
3/18/2018
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 4 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,962
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 4 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 4 months ago
How do I do that
Customer reply replied 4 months ago
I do not want to do that. How do I find out my MAC login password?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 4 months ago

How you login to your computer when you start it dos it require any password?

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Customer reply replied 4 months ago
No
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 4 months ago

Do you have any other user account on your computer?

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Customer reply replied 4 months ago
I do not think so... just me
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 4 months ago

Restart the computer and try installing the printer again

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Customer reply replied 4 months ago
I need to find my MAC login password ***** continue the download....starting my computer again will not give me that
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 4 months ago

Have you restarted the computer?

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Customer reply replied 4 months ago
No I would like a refund since you cannot address the question
Customer reply replied 4 months ago
I asked a simple question....how do I find my Mac login password. This was not answered and I would like a refund of the $5 deposit. Thank you.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 4 months ago

You can request a refund by mailing***@******.***

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