Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Locked out of my Apple account. Yesterday

Locked out of my...

Locked out of my Apple account

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Show More
Show Less
Ask Your Own Mac Question
Answered in 12 minutes by:
3/18/2018
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 379
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question

May I have your Apple ID so that I can check for the password ***** option from my side?

Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 379
Experience: Engineer at Aparna Indresh
Verified
Aparna Indresh and 87 other Mac Specialists are ready to help you
Ask your own question now

I could see that you have requested for secure remote assistance before we proceed further may I know the operating system of your computer is it Windows or Mac?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Windows however I cannot get apps to load on my new I phone X

I understand your concern please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=7e1fe772-7b73-4843-a7cb-18d77a115d97 in order to start the remote session from your computer.

Ask Your Own Mac Question
Customer reply replied 1 month ago
You need my password

Okay, let me check this from my side.

Ask Your Own Mac Question
Customer reply replied 1 month ago
thank u
Customer reply replied 1 month ago
Thanks
Customer reply replied 1 month ago
What did you find

Please let me know your birthday date so that i can continue to reset your password.

Ask Your Own Mac Question
Customer reply replied 1 month ago
January 25, 1950

Please answer your security questions now:

Who was your favorite singer or band in high school?

Ask Your Own Mac Question

What is the name of the first beach you visited?

Ask Your Own Mac Question
Customer reply replied 1 month ago
The WhoGalveston

May I have your new password ***** you want to keep for your Apple Account.Your password ***** have:

8 or more characters

Upper & lowercase letters

At least one number

Ask Your Own Mac Question
Customer reply replied 1 month ago
Swissavenue15

Your Apple ID password ********@******.*** has been changed. Sign in to your Apple ID account page now to review your account information.

Ask Your Own Mac Question
Customer reply replied 1 month ago
Apps are not loading on my phone

May I know what is exactly Happening when you are trying to load the App are you getting any error message?

Ask Your Own Mac Question
Customer reply replied 1 month ago
They say waiting
Customer reply replied 1 month ago
They are not loading

May I know if you are able to login to your Apple Account without any issues?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Let me try

Please try with your Apple ID***@******.*** and password ***** and let me know if it works for you.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I have another emal that I do not use.***@******.***
I want to delete that account totally

May I know if this is your Apple account or your email account which you want to delete?

Ask Your Own Mac Question
Customer reply replied 1 month ago
It is an old email account that Apple is asking me to sign into. Just want everything to be***@******.***
Customer reply replied 1 month ago
Can you send me a link to sign in?

Please click on this link https://iforgot.apple.com/password/verify/appleid in order to sign in to your Apple account.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I am fully signed in and Iphone apps still not loadingkeeps asking me for k_kuesel.
pleas make everything for***@******.***
asking me to log in to k_kuesel plese make that stop
will not let me sign into k_kuesel
saying i have incorrect answers to security questions

In order to change your Apple ID you need to login to your old apple ID k_kuesel and then change it to the new Apple ID***@******.***.

Ask Your Own Mac Question
Customer reply replied 1 month ago
When I try on k_kuesel it says I am not answering the security questions correctly. Can we change security questions for k_kuesel

In order to change the security questions we need to login to this Apple Account k_kuesel without logging into this account we can not change the security question.

Ask Your Own Mac Question
Customer reply replied 1 month ago
How do we do that

May I have the full address for your k_kuesel account so that i can check for the password ***** option for this Apple ID?

Ask Your Own Mac Question

Where did you go the first time you flew on a plane?

Ask Your Own Mac Question

What is the name of the street where you grew up?

Ask Your Own Mac Question
Customer reply replied 1 month ago
Martel
Customer reply replied 1 month ago
Lubbock

Getting this message "You have entered incorrect security information too many times. Try again later".

Ask Your Own Mac Question

In this case You can reach Apple Account Security team over the phone at 1-***-***-**** /1-***-***-****. They are available from 7AM to 10PM CST 7 days a week. IMPORTANT: When you call, you’ll reach an automated system. Just say "iTunes" and then say "Account" for Account Security. Then, say "Yes" when the system asks if you would like to be transferred to an advisor again say "Yes".

Ask Your Own Mac Question
Was this answer helpful?
Ask Aparna Indresh Your Own Question
Aparna Indresh
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 379
379 Satisfied Customers
Experience: Engineer at Aparna Indresh

Aparna Indresh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need to have my iPhone password reader. IPhone password
I receive a message telling me my phone did not backup… read more
Justin Johnson
Justin Johnson
Founder
1,854 satisfied customers
Can't transfer data from old iPhone to new iPhone because
Can't transfer data from old iPhone to new iPhone because the new iPhone is asking for a password ***** an account that isn't mine … read more
Cris
Cris
60 satisfied customers
Lost my IPhoneS phone. Have an older Apple IPhone I would
Lost my IPhoneS phone. Have an older Apple IPhone I would like to change back to it. Home phone is(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I need to complete transition from an iphone 3- iphone 6.
I need to complete transition from an iphone 3- iphone 6. spoke with helpful guy but can't find reference!! sorry. need to speak with someone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I need to backup my iPhone on to my Mac computer. IPhone is
iPhone is updated and how do I fine that info about mac … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
It is my gmail password. IPhone or laptop. My iPhone got
My iPhone got stolen and don't remember my password ***** they can't sent it to my number because my phone got stolen … read more
Aparna Indresh
Aparna Indresh
Mac Enthusiast
379 satisfied customers
My iPhone updated last no. My iPhone updated last night and
my iPhone updated last night and after entering my Apple ID and password, I'm asked to enter a 4 digit code. I entered several obvious code combinations and none of them work. How can I fix this? … read more
Jon
Jon
Bachelors Degree
594 satisfied customers
Old iphone died and received new iphone but having problem
old iphone died and received new iphone but having problem setting it up as do not have my apple id password … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Its my iphone, A can not find my password for my iphone, I
Its my iphone JA: What Operating System (OS) are you running on your iPhone? Customer: A can not find my password ***** my iphone JA: How long has this been going on with your iPhone? What have you tr… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
92 satisfied customers
IPhone cannot download any apps. IPhone 6s and T-Mobile.
Since Monday I had to factory reset my iPhone due to it been disabled due to a passcode issue … read more
Jon
Jon
Bachelors Degree
594 satisfied customers
I need new passcode for my iphone. My iphone was disabled I
i need new passcode for my iphone JA: When did you last change your password ***** Apple ID? Customer: my iphone was disabled I just restore it JA: Did you try resetting through Apple's online account… read more
Justin Johnson
Justin Johnson
Founder
1,854 satisfied customers
My passlock forgot it and iPhone disabled. On my iPhone X.
My passlock forgot it and iPhone disabled JA: When did you last change your password ***** Apple ID? Customer: On my iPhone X JA: Did you try resetting through Apple's online account reset tool? Custo… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
Problems with apple id. Iphone 6. We have had one iphone and
we have had one iphone and recently bought new one put apple id on both phones need to change on second pone … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
92 satisfied customers
My Iphone reads iphone disabled connect to itunes. I know,
my Iphone reads iphone disabled connect to itunes. … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
My husband and I both have iPhones and his iPhone is no
My husband and I both have iPhones and his iPhone is no longer able to send or receive email because we can't remember what the password ***** We keep getting the message that either our ID or passwor… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
My iphone if Apple logo is blinking on my iphone but it is
Hello Pearl My iphone if Apple logo is blinking on my iphone but it is not switching on … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My iPhone 5s displays the message" iPhone is disabled,
My iPhone 5s displays the message" iPhone is disabled, connect to iTunes" - what do I need to do to connect to iTunes ? online ? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
IPhone says iPhone is disabled, connect to iTunes, using
IPhone says iPhone is disabled, connect to iTunes, using husbands iPad, do know how to sync … read more
Justin Johnson
Justin Johnson
Founder
1,854 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x