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Locked out of my Apple account. Yesterday

Locked out of my...

Locked out of my Apple account

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

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Answered in 12 minutes by:
3/18/2018
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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May I have your Apple ID so that I can check for the password ***** option from my side?

Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified
Aparna Indresh and 87 other Mac Specialists are ready to help you
Ask your own question now

I could see that you have requested for secure remote assistance before we proceed further may I know the operating system of your computer is it Windows or Mac?

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Customer reply replied 4 months ago
Windows however I cannot get apps to load on my new I phone X

I understand your concern please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=7e1fe772-7b73-4843-a7cb-18d77a115d97 in order to start the remote session from your computer.

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Customer reply replied 4 months ago
You need my password

Okay, let me check this from my side.

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Customer reply replied 4 months ago
thank u
Customer reply replied 4 months ago
Thanks
Customer reply replied 4 months ago
What did you find

Please let me know your birthday date so that i can continue to reset your password.

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Customer reply replied 4 months ago
January 25, 1950

Please answer your security questions now:

Who was your favorite singer or band in high school?

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What is the name of the first beach you visited?

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Customer reply replied 4 months ago
The WhoGalveston

May I have your new password ***** you want to keep for your Apple Account.Your password ***** have:

8 or more characters

Upper & lowercase letters

At least one number

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Customer reply replied 4 months ago
Swissavenue15

Your Apple ID password ********@******.*** has been changed. Sign in to your Apple ID account page now to review your account information.

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Customer reply replied 4 months ago
Apps are not loading on my phone

May I know what is exactly Happening when you are trying to load the App are you getting any error message?

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Customer reply replied 4 months ago
They say waiting
Customer reply replied 4 months ago
They are not loading

May I know if you are able to login to your Apple Account without any issues?

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Customer reply replied 4 months ago
Let me try

Please try with your Apple ID***@******.*** and password ***** and let me know if it works for you.

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Customer reply replied 4 months ago
I have another emal that I do not use.***@******.***
I want to delete that account totally

May I know if this is your Apple account or your email account which you want to delete?

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Customer reply replied 4 months ago
It is an old email account that Apple is asking me to sign into. Just want everything to be***@******.***
Customer reply replied 4 months ago
Can you send me a link to sign in?

Please click on this link https://iforgot.apple.com/password/verify/appleid in order to sign in to your Apple account.

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Customer reply replied 4 months ago
I am fully signed in and Iphone apps still not loadingkeeps asking me for k_kuesel.
pleas make everything for***@******.***
asking me to log in to k_kuesel plese make that stop
will not let me sign into k_kuesel
saying i have incorrect answers to security questions

In order to change your Apple ID you need to login to your old apple ID k_kuesel and then change it to the new Apple ID***@******.***.

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Customer reply replied 4 months ago
When I try on k_kuesel it says I am not answering the security questions correctly. Can we change security questions for k_kuesel

In order to change the security questions we need to login to this Apple Account k_kuesel without logging into this account we can not change the security question.

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Customer reply replied 4 months ago
How do we do that

May I have the full address for your k_kuesel account so that i can check for the password ***** option for this Apple ID?

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Where did you go the first time you flew on a plane?

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What is the name of the street where you grew up?

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Customer reply replied 4 months ago
Martel
Customer reply replied 4 months ago
Lubbock

Getting this message "You have entered incorrect security information too many times. Try again later".

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In this case You can reach Apple Account Security team over the phone at 1-***-***-**** /1-***-***-****. They are available from 7AM to 10PM CST 7 days a week. IMPORTANT: When you call, you’ll reach an automated system. Just say "iTunes" and then say "Account" for Account Security. Then, say "Yes" when the system asks if you would like to be transferred to an advisor again say "Yes".

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Aparna Indresh
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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