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Unable to unlock; the security questions are not working.

Customer Question
Unable to unlock; the...

Unable to unlock; the security questions are not working. Unable to change password.

Technician's Assistant: What device or product does this involve?

iPhone and surface computer

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Att

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Since Friday; was locked because of to many tries with security questions. Not sure what happened all of sudden I could not get my emails. So I started to go in a reset and what I thought was Apple ID and password ***** guess was not correct. So lost on what to do next not very smart when it comes to technology sorry.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No just trying to get back to emails if possible

Submitted: 4 months ago.Category: Mac
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Answered in 15 hours by:
3/19/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,276
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Please let me know

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