Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My new ipad pro is now showing the message ipad disabled…

Customer Question
My new ipad pro...

My new ipad pro is now showing the message ipad disabled connect to itunes. I had previously been locked out because i could not remember my password. i did go onto itunes and change my password ***** that did not solve the problem and now this new message has appeared. what is the fix.

Technician's Assistant: When did you last update your iTunes?

I did that earlier today

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not yet, just need to be able to access the ipad.

Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
3/18/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 1 month ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 664
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I was able to connect with iTunes and resolved the problem. No further assistance necessary.
Mac Support Specialist: Jon, Mac Enthusiast replied 1 month ago

This usually happens if something has happened to your ipads iOS or you have entered the password ***** several times. So the only way to by pass this is to know your apple id and password. Instead of trying to reset your password ***** itunes, try and go to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

Then once you have the password ***** you can try and sign into the ipad. If it does not work right away, you can try and restart the ipad and make sure you are connected to wifi.

If that does not work and its not the apple id and password ***** need but instead you have your ipad disabled because of a 4 to 6 digit passcode then thats a whole different thing as you would then need to put the ipad into recovery mode and bypass the passcode by doing the following. But remember, this is if it was a passcode issue and not an apple id password *****

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or family member if needed.
  3. While your device is connected, put it into recovery mode You do this by doing the next step
  4. Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo. This is the most important step. See pic attached.
  5. When you see the option to Restore or Update, choose restore. iTunes will try to reinstall iOS. It may take a while just keep an eye on it as you may need to download the file and open it. Just follow the instructions on the screen and you should be fine. If not let me know

If you have any questions along the way, please let me know.

If I have helped in any way, please consider to rate my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 1 month ago

oh ok sorry just saw your post. Glad your good.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 1 month ago

Customer service

In order to complete your refund, please visit the following site:

http://ww2.justanswer.com/contact-us

You can also call 1(###) ###-####/p>

Thank you.

Ask Your Own Mac Question
Was this answer helpful?
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 664
664 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can not open my new I phone7plus..Iforgot the 6 password #
I can not open my new I phone7plus..Iforgot the 6 password # … read more
Jon
Jon
Mac Enthusiast
664 satisfied customers
I have loss my Facebook account. I last used it yesterday. I
I have loss my Facebook account. JA: When did you last update Facebook? Customer: I last used it yesterday JA: Anything else you want the Software Expert to know before I connect you? Customer: I don'… read more
Mike Taylor
Mike Taylor
42 satisfied customers
Needed assistance retrieving password and email. Its been a
Needed assistance retrieving password ***** email JA: When did you last change your password ***** Apple ID? Customer: Its been a while JA: Did you try resetting through Apple's online account reset t… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
My Apple ID is disabled and when I press in a app I can not
My Apple ID is disabled and when I press in a app I can not get it because it says your Apple ID is disabled and I don't know what to do … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
I am not getting any sound output from my iMac Pro. I think
Hi, I am not getting any sound output from my iMac Pro. … read more
Jon
Jon
Mac Enthusiast
664 satisfied customers
I forgot my password. A macbook pro, i phone and an ipad.
i just updated the mac book to the high Sierra verson … read more
Jon
Jon
Mac Enthusiast
664 satisfied customers
I have not been able to log on to my ipad for some years and
I have not been able to log on to my ipad for some years and would like to start back using it. I have forgotten my passcode. Can you help? … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I have the air pod which I really like. I have one bud out
I have the air pod which I really like. I have one bud out and have missed placed or lost charge with one ear pod still in. What are my options? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have forgotten my pass. Is an appel computer. When i type
when i type in my password ***** has been for two years it will nt open and when it does the google sign fiops up in the way. can you stop yhat. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Reopen case: 100511101668.. Quite a while...4-6 months. I
My name is*****: How long has this been going on with your Apple device? What have you tried so far?… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
I would like to update my account with my expiry date on my
I would like to update my account with my expiry date on my new visa card … read more
Jon
Jon
Mac Enthusiast
664 satisfied customers
I have a 13-inch, early 2008, MacBook. It will not charge
I have a 13-inch, early 2008, MacBook. It will not charge anymore, I have replaced the charger, and the battery. This is a reconditioned MacBook. Serial Number W882365V0P1. I have tried to get it look… read more
Jon
Jon
Mac Enthusiast
664 satisfied customers
Cannot login to my Ipad. One week ago. No I created a new ID
No I created a new ID and Password. which is working fine . but I have a another which I wish to cancel ***@******.*** … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
7 satisfied customers
My Digidesign 001 sound module will not recieve Midi In
my Digidesign 001 sound module will not recieve Midi In signals from my … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
While trying to restore mirroring to a monitor I have ended
While trying to restore mirroring to a monitor I have ended with the situation where the MacBook cursor is not working and the monitor will not open most apps (MS Word, Skype etc.) and no folders are … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have google earth pro..it comes up on my screen ..i enter
i have google earth pro..it comes up on my screen ..i enter an address and the map area on the screen remains . … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
A few weeks ago, someone from singaporewasusingmyapple
A few weeks ago, someone from singaporewasusingmyapple acct.wedecided to freeze the acct. I want to activate it again … read more
Justin Johnson
Justin Johnson
Founder
1,827 satisfied customers
Forgot my Apple ID passcode. Apps 3 months ago. As well as
Maybe I didn't, have tried a few times and I'm just stuck… read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
797 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x