Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It says that my Apple ID is disabled. IPod Touch. Five days…

Customer Question
It says that my...

It says that my Apple ID is disabled

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPod Touch

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Five days and I tried creating a new one but it didn’t work

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It won’t allow me to update any of my apps

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
3/18/2018
Mac Support Specialist: Ashik, Mac Technician replied 4 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,357
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Creating a new Apple ID is not going to help and it is also not recommended since you will lose your contents stored on this ID.

There are two reasons for this problem. First is that if someone has tried to login to your Apple ID with too many incorrect passwords then Apple will disable it to protect the information of your account.

To enable it back, you have to reset the password. You can reset it from here --> https://iforgot.apple.com/

Go to the above website. Use the "Get an Email" method to reset the Apple ID. Apple will send the reset instructions to the recovery email you setup with your Apple ID.

If that didn't work, then reset again and this time use the "Answer Security Questions" and answer the security questions there to reset your account. After resetting the account, you will be able to download using it.

If resetting the password *****'t work, then here comes the second reason which is probably your case. If Apple has noticed any issues with your card or payment information like report of fraudulent charges, refunds etc they will disable the App Store part of your Apple ID. You will still be able to sign in to your Apple ID, change payment details, password ***** but you will not be able to purchase or download or update your apps. Because they limit the App store part of the ID.

So all you have to do is call Apple directly and ask them to reactivate the account. Only they can access the database and enable the account for you.

To contact iTunes Support, goto this link --> https://www.apple.com/support/itunes/contact/

Click Get Help under Talk to Us. Click iTunes & Apple Music. Click iTunes Store.

Click Account Management. Click Apple ID has been disabled alert

Click Schedule a Call and they will call you. Then you will have to answer some security questions and they will enable the account within a few minutes.

If you have any questions or would like any additional information, please don't hesitate to ask.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead of rating, please let me know by replying in here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,357
12,357 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My ID PASSWORD IS NOT WORKING IT SAYS A ERROR HAS OURRED. I
My ID PASSWORD ***** ***** WORKING IT SAYS A ERROR HAS OURRED … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
37 satisfied customers
I need to reset me I'd password I have tried everything I
I need to reset me I'd password ***** have tried everything I need help today and now. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
My phone won't complete itune App Store purchSes. Video
Hi my phone won't complete itune App Store purchSes … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
My Apple ID has been disabled and it's been over 24 hours.
My Apple ID has been disabled and it's been over 24 hours. It didn't reset. What do I do? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Apple ID has been disabled. I phone 7 and the newest os.
For at least a month. And I tried to make a new account and it is not working … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Have new iPod. Had Apple support help setting up and moving
Have new iPod. Had Apple support help setting up and moving info from older iPod device. So was able to use for basics. But only iCloud mail transferred. Not gmail. And my audible.com app never got tr… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a new ipod and when it synced it did it to my
I have a new ipod and when it synced it did it to my husbands ipod. Now it keeps asking for his apple icloud info and I want it to be mine. How do I change that? … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
It keeps saying "Your Apple ID has been disabled" How do I
It keeps saying "Your Apple ID has been disabled" How do I fix that? … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am upset because I need to disable the iPhone touch. It is
I am upset because I need to disable the iPhone touch. It is not working. I have a current credit card on file in Wallet. Please help … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
It began about two months ago. Every time I try to update an
It began about two months ago. Every time I try to update an app through the app store it says my Apple ID has been disabled. I've changed IDs five different times. Everything works fine except for up… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,357 satisfied customers
Ipod touch, son can't set up icloud account. Doesn't have
Ipod touch, son can't set up icloud account. Doesn't have email. They want email to set up email for icloud. But no email, won't let create email unless has email. But needs email. Needs step by step … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,357 satisfied customers
When I try update my apps, says Apple ID has been disabled.
When I try update my apps, says Apple ID has been disabled. Changed password ***** says Apple ID disabled. Don't know what to do… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I own an iPod which I play clash of clans on. I had never
I own an iPod which I play clash of clans on. I had never upset up and used Game Centre. I bought an iPad on which I want to play the same game with the same profile. I tried to sync the two devices a… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
i have an apple id with two iPod Touches (one belongs to my
i have an apple id with two iPod Touches (one belongs to my daughter), one iPad, and one iPhone 5 connected. One of the Touches belongs to my daughter. I want to create a separate Apple ID for her dev… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Please help anyway you can. I won this Ipod touch from
Hi again, Please help anyway you can. I won this Ipod touch from apple. Now I need to know how to get connected and use it. I have to get off now--but please e-mail me an answer. Make it as easy as po… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
I received the IPod for Christmas and my nephew downloaded
I received the IPod for Christmas and my nephew downloaded information from his Ipod to mine; now I can't update and wonder how to change the apple code information so they all reflect my name and my … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
When I set up my IPOD with an Apple ID, I just made up a new
When I set up my IPOD with an Apple ID, I just made up a new user name. It [email protected] I forgot the password XXXXX entered. Now I can't download any updates, can't change the user "email" etc. W… read more
Cris
Cris
60 satisfied customers
We have a 2 year old I pod touch that was mine and synced to
We have a 2 year old I pod touch that was mine and synced to my email account and now I have a new I phone and gave my I pod touch to my daughter. We have tried to use I tunes and download apps and it… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x