Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My purchases cannot be complete. I have an IPhone 7, and an…

My purchases cannot be...

My purchases cannot be complete.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have an IPhone 7, and an IOS 11.2.6

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I have re-entered my credit card information and signed in and out of my Apple ID.I mainly cannot make in-app purchases.

Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 4 months ago
Hello?
Answered in 1 hour by:
3/18/2018
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,334
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What happens when you make purchases? Are you getting any errors?

Are you able to download new apps?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I am able to download apps but if I try to make in-app purchases this pops up.

Have you tried different credit card?

Ask Your Own Mac Question

Also, do you have this issue with all apps?

Ask Your Own Mac Question
Customer reply replied 4 months ago
but it gives me the same response. And when I tried the link it still did not solve my problem.

Have you tried calling Apple? Sometimes, they restrict the purchasing power on accounts if they notice any strange payment issues on your account.

To contact iTunes Support, goto this link --> https://www.apple.com/support/itunes/contact/

Click Get Help under Talk to Us. Click iTunes & Apple Music. Click iTunes Store.

Click Account Management. Click (choose this option) Apple ID has been disabled alert

Click Schedule a Call and they will call you.

Let me know how it goes

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead of rating, please let me know by replying in here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Customer reply replied 4 months ago
Okay

Let me know the results please

Ask Your Own Mac Question
Customer reply replied 4 months ago
My problem was not an option.

Choose Apple ID has been disabled alert

Ask Your Own Mac Question

Or choose any option to get the call option

Ask Your Own Mac Question
Customer reply replied 4 months ago
I did that and they said that my call will be made in the next 48 hours

You may need to schedule a call tomorrow. Try calling this number 1-***-***-****

Ask Your Own Mac Question
Customer reply replied 4 months ago
Thank you so much!! After calling and sorting out the issues the purchases worked again! I am a satisfied customer!

You're most welcome !

If you have any questions or would like any additional information, please don't hesitate to ask.

If you are satisfied with my service, please rate me as Excellent Service or 5 stars and click Submit at the top. Then only I will get credit for helping you and excellent rating help me here.

Best Regards,
Ashik

Ask Your Own Mac Question

You're most welcome !

If you have any questions or would like any additional information, please don't hesitate to ask.

If you are satisfied with my service, please rate me as Excellent Service or 5 stars and click Submit at the top. Then only I will get credit for helping you and excellent rating help me here.

Best Regards,
Ashik

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,334
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Ashik and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,334
12,334 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I've got an iPhone 7+ and can't doenload my app updates or
Hi I've got an iPhone 7+ and can't doenload my app updates or make purchases on any apps saying that my payment cards and my paypal are incorrect to us … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Why won't it accept my credit card. This is a replacement
Why won't it accept my credit card. This is a replacement card that I have used … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
How do I change my credit carde for my apple itunes, I have
How do I change my credit carde for my apple itunes … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My Apple ID has been disabled. I phone 7 and the newest os.
For at least a month. And I tried to make a new account and it is not working … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Apple ID disabiled. 6S iphone. IOS 11.2.6. Been disabled for
Been disabled for a long time tryed changing password may have to do with payment method… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have 2 cards in my apple wallet but I am not getting text
I have 2 cards in my apple wallet but I am not getting text notices when card is used … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Your Apple ID has been disabled. Have reset security
Have reset security questions etc/Athos is on my iPhone 8 … read more
Mr.Med
Mr.Med
1,186 satisfied customers
Wife and i using 1 appleid. need separate appleid's. she
wife and i using 1 appleid. need separate appleid's. she will keep current applied, i will use new applid. DON't want to lose my music, apps, etc. from iTunes when we do this. not complete sure how to… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I got email for a purchase I didn't make for 49.99. Yahoo.
I got email for a purchase I didn't make for 49.99 … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Trying to pay for a subscription to tinder (don't judge )
Trying to pay for a subscription to tinder (don't judge ) and I continually get an error message that it cant be completed without apple help … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I'm having problems with an in app purchase. IPhone 5 se. I
None. It says purchase can not be completed. I went over the steps and still it hasn't work … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I cannot buy anything on the apple store, IPhone 7, I
I cannot buy anything on the apple store JA: What's the model and Operating System (OS) of your device? Customer: IPhone 7 JA: When did you purchase your iPhone 7? What troubleshooting have you tried?… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I have a 5s iPhone ( my only apple product). I cannot gain
I have a 5s iPhone ( my only apple product). I cannot gain entrance into my iTunes. I know that my initial Apple ID was ************. My apple password ***** ************. I entered it and although ap… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I cant take the credit card out of the ipadso I don't have
I cant take the credit card out of the ipadso I don't have credit card … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have been playing the word game Word Streak ( Scramble )
I have been playing the word game Word Streak ( Scramble ) for years. Since iOS 10 upgrade, I have not been able to buy tokens. Maybe 2x out of hundreds of tries. Please correct this as you will see, … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an iCloud and a yahoo account iPhone. i put money on
i have an iCloud and a yahoo account for my iPhone. i put money on my iCloud accidentally. i use my yahoo account for my iTunes and thats where i need to put my money. How do i do this?… read more
Ashik
Ashik
Mac Technician
12,334 satisfied customers
Itunes says I cant make a purchase. I have changed all the passwords
Itunes says I can't make a purchase. I have changed all the passwords on computer, ipad, Iphone and icloud..… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Good evening! My Apple Id was taken over by another person
Good evening! My Apple Id was taken over by another person who changed the password XXXXX security questions. They also tried to use an old credit card number to purchase gift certificates on ITunes. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x