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When I try to play a movie I rented on itunes I get a

Customer Question
When I try to...

When I try to play a movie I rented on itunes I get a message that says you can not redownload this movie

Technician's Assistant: When did you last update iTunes?

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Technician's Assistant: What have you tried so far with your iTunes?

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Submitted: 4 months ago.Category: Mac
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Answered in 23 hours by:
3/19/2018
Mac Support Specialist: Eric Ewing, IT Pro replied 4 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Mac
Satisfied Customers: 415
Experience: I have been working in Technology since 1997, and have a special affinity for Apple devices.
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Mac Support Specialist: Eric Ewing, IT Pro replied 4 months ago

When you rent a movie from iTunes, you have a limited time period to view it: it must be viewed within 30 days, and you have 48 hours to watch the movie (albeit as many times as you want to within that window) from the time you first hit "play." Perchance, could either of those time periods have elapsed?

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Customer reply replied 4 months ago
Wromg
Mac Support Specialist: Eric Ewing, IT Pro replied 4 months ago

Another thing that may cause this issue is that rented movies can be downloaded to only a single device at one time; so if it was downloaded to an iPad, it couldn't be downloaded to an Apple TV at the same time. One "gotcha" here is that this also applies to devices that have been restored; that is, if you downloaded to an iPad, and then had to reset/restore that iPad, you would not be able to re-downloaded the movie again to that device. Would either of those situations be applicable to what you are experiencing?

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