Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Unlock my apple account. I can't remember

Customer Question
Unlock my apple account ...

Unlock my apple account

Technician's Assistant: When did you last change your password ***** Apple ID?

I can't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
3/18/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 790
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

If you feel that you have forgotten your Apple ID password, please go to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

Then once you have the password ***** you can try and sign into the apple account. If it does not work right away, you can try and restart the apple device you are using and make sure you are connected to wifi.

If you have any questions along the way, please let me know.

If I have helped in any way, please consider to rate my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 790
790 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I don't remember my password. My iPhone 5 I can't get in
I'm using my apple tablet for helping with my iPhone… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
Can't remember my password. Can someone help me. Apple.
Can't remember my password JA: What exactly are you having trouble accessing? Customer: Can someone help me JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Ap… read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
26 satisfied customers
My iPhone 7 plus is locked because I can't remember my
My iPhone 7 plus is locked because I can't remember my passcode, I can't remember my password ***** my apple id either. Please help … read more
Cris
Cris
60 satisfied customers
My ipad is locked and i can't remember my id or password. My
my ipad is locked and i can't remember my id or password. My email is***@******.*** but I must have changed it and don't remember the original. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My Ipad is locked - can't remember password. Can't remember.
Yes, I'm 85 and stupid about these details - utterly my fault for not… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
My Apple ID is locked. I didn't. I just tried to sign in
My Apple ID is locked JA: When did you last change your password ***** Apple ID? Customer: I didn't. I just tried to sign in today JA: Did you try resetting through Apple's online account reset tool? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Forgotten password. Don't remember. The phone I am taking to
The phone I am taking to you about is my Mother in law's. I am contacting you on my phone. Should we contact you using her phone?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Need help unlocking iPad iso. Haven,t, can't remember
Need help unlocking iPad iso JA: When did you last change your password ***** Apple ID? Customer: Haven,t, can't remember passcode JA: Did you try resetting through Apple's online account reset tool? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I can't remember my password to my ipad. It was set up at
It was set up at Christmas and I wrote it down but can't find it. It will be the first time I am using it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I forgot my apple id and the password and i can't unlock my
Hi i forgot my apple id and the password ***** i can't unlock my i phone 4 … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I need help enabling my apple id. time, and I really don't
I need help enabling my apple id JA: When did you last change your password ***** Apple ID? Customer: Long time, and I really don't want to reset it. JA: Did you try resetting through Apple's online a… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I'm locked out of screen lock. Can't remember code. Just
I'm locked out of screen lock. Can't remember code … read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
30 satisfied customers
It says I have to activate my iPad. Can not remember iCloud
It says I have to activate my iPad. Can not remember iCloud ID or password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My iPhone is in Apple Pay setup mode but I can't unlock
My iPhone is in Apple Pay setup mode but I can't unlock phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I just updated to Iphone 8plus and I'm trying to unlock my I
I just updated to Iphone 8plus and I'm trying to unlock my I phone 6plus but can't remember my appleID I called my apple number no help there so totally frustrated, I have my IMEI# ***** another numbe… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I can not change my apple password. Do not remember. Went to
Went to unlocking apple do not want to change passwoeRd … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have an iPhone4. I do not have wifi. My phone is telling
I have an iPhone4. I do not have wifi. My phone is telling me to log in to apple to unlock it and go to cellular data. I tried to set up an apple id and password ***** accidently put in***@******.*** … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I cant remember my security Questons to reset my Password
I can't remember my security Questons to reset my Password ! Please help me ,[email protected] XXX-XXX-XXXX… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x