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I am blocked out of my itunes account. Don't know. I need to…

Customer Question
I am blocked out...

I am blocked out of my itunes account

Technician's Assistant: When did you last update iTunes?

Don't know

Technician's Assistant: What have you tried so far with your iTunes?

I need to change the credit card on my account. it is being used by someone else

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just need to get into my account. means changing the password ***** something else that i know

Submitted: 4 months ago.Category: Mac
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Answered in 5 hours by:
3/18/2018
Mac Support Specialist: syseng, Systems Engineer replied 3 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,820
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,820
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Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting

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