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I bought a used 2010 MacBook air, the person I bought it…

Customer Question
Second opinion] I bought...

Second opinion] I bought a used 2010 MacBook air, the person I bought it from apparently uninstalled the lion os and when I put my apple id and password ***** it tells me I haven't used my id in app store. Can u please help?. I've bought a couple used before and never came across this, thank you

Technician's Assistant: When did you last change your password ***** Apple ID?

I changed it just a few minutes ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I'm not sure, I've tried about all of my options though

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't guess so

Submitted: 4 months ago.Category: Mac
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Answered in 14 hours by:
3/18/2018
Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,940
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 4 months ago
I do. Sorry for the wait, I just got in from work
Mac Support Specialist: Josh, Mac Support replied 4 months ago

What is the exact error message?

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Customer reply replied 4 months ago
It says review your account. I've triple checked my account and payment info and its all correct. I won't bring it up again just to get Verbatim what it says though to be sure
Customer reply replied 4 months ago
It says this Apple ID has not yet been used with the App Store
Mac Support Specialist: Josh, Mac Support replied 4 months ago

If you've just created a new Apple ID, and it is giving you the message "This Apple ID has not yet been used with the App Store", it is because you have to set your billing and shipping address in your account information.

Login to appleid, go to "Payment & Shipping" and set your address for both Billing and Shipping.

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Customer reply replied 4 months ago
I just filled out the shipping info, anything else before I try? I already had my credit card info and billing address filled out
Mac Support Specialist: Josh, Mac Support replied 4 months ago

No, try it now

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Customer reply replied 4 months ago
It says "please review your account information" still, wtf
Customer reply replied 4 months ago
I have checked all my account information multiple times and I don't know what to be missing after filling out my billing info
Mac Support Specialist: Josh, Mac Support replied 4 months ago

Have you contacted Apple?

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Customer reply replied 4 months ago
No I haven't
Mac Support Specialist: Josh, Mac Support replied 4 months ago

Since this is an account issue, I would recommend contacting Apple.

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