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Trying to recover my Apple ID and password. Last month. Not…

Customer Question
Trying to recover my...

Trying to recover my Apple ID and password

Technician's Assistant: When did you last change your password ***** Apple ID?

Last month

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, not yet

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That would be all for now. Thank you so much!

Submitted: 4 months ago.Category: Mac
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Answered in 2 hours by:
3/18/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,837
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.

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syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,837
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