Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I cannot reset my password. I was at Apple store and tried…

Customer Question
I cannot reset my...

I cannot reset my password. I was at Apple store and tried to download an app

Technician's Assistant: When did you last change your password ***** Apple ID?

I am told my Apple ID has been deactivated

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I tried and no luck

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No that is it

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
3/17/2018
Mac Support Specialist: Dustin, Mac Support Specialist replied 4 months ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,239
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Mac Question
Mac Support Specialist: Dustin, Mac Support Specialist replied 4 months ago

Lets try the following steps to reset your apple id password, Go to the link below, enter your applie id.

https://iforgot.apple.com/

After entering your apple id, either answer your security questions and reset your password. Or , have an email sent to your email address. Then open your email and click the reset link inside that email to reset your password.

Once you have set a new password. Turn your device off, then back on and try to sign in with the apple id and the new password ***** just set.
If you get stuck or run into any issues, let me know!

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,239
14,239 Satisfied Customers
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have changed my apple id. however, when i wish to update
I have changed my apple id. however, when i wish to update my applications, i.e. bank of america, suntrust bank, etc. it says that my apple id has been deactivated. will you pls help me. I am Therese … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Tried to get more iCloud storage and had to change Apple ID
Tried to get more iCloud storage and had to change Apple ID and proceeded to buy 200GB and told that my Apple ID was disabled … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Apple ID is ready to be recovered. Told to go to
My Apple ID is ready to be recovered. Told to go to apple.com/recover and enter my Apple ID, tried but which site do I go to? … read more
Mr.Med
Mr.Med
1,190 satisfied customers
My apple id has been deactivated due to a dispute with and
Hi. My apple id has been deactivated due to a dispute with and on-line company. What can I do to get it reactivated? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I'm trying to update my apps and I'm told my Apple has been
I'm trying to update my apps and I'm told my Apple has been deactivated. How do I reactivate … read more
Mr.Med
Mr.Med
1,190 satisfied customers
My Apple ID has been disabled. I was trying to upgrade my
My Apple ID has been disabled. I was trying to upgrade my Icloud storage … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I keep getting notice that my Apple ID has been deactivated.
I keep getting notice that my Apple ID has been deactivated … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Apple ID has been disabled. How do I get it enabled? I
My Apple ID has been disabled. How do I get it enabled? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My Apple ID has been disabled because I cancelled the charge
My Apple ID has been disabled because I cancelled the charge card that was associated with account … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My Apple I.D. has been disabled and as a result I am unable
My Apple I.D. has been disabled and as a result I am unable to download free or other apps, music, etc. I need to know what to do so it is enabled. Please advise. Thank you. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Apple ID has been disabled so I cannot download apps or
Hi Pearl, my Apple ID has been disabled so I cannot download apps or anything else. I did the whole iforgot section and changed my password ***** still no luck … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
When i visit the apple store i get a message that my apple
when i visit the apple store i get a message that my apple ID is disabled. when i look at my apple account is can not fine anything wrong. i cannot download any apps from the app store. can you help? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iPhone 5 with the latest iOS. As of today, I'm
I have an iPhone 5 with the latest iOS. As of today, I'm unable to make a purchase from the iTunes store or App Store. I'm getting a message that my password ***** user ID is incorrect. Both are corre… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have been told my Apple ID has been disabled. Why would
I have been told my Apple ID has been disabled. Why would you do that? How do I get it turned back on?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Tx response. Unfortunately the recommended steps which we
Hi, tx for ur response. Unfortunately the recommended steps which we took on several occasions are not working. What steps should we take next? Looking forward.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I tried to change the ID on my old iPad so I could give it
I tried to change the ID on my old iPad so I could give it to my wife. The only thing I accomplished was to wipe out my Apple ID. After that, my Apple ID, my email addresses and passwords did not work… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an old apple id (that I have since changed) that pops
I have an old apple id (that I have since changed) that pops up every time I try to update my apps on my ipad or iphone. On my Mac laptop and the other 2 devices, the correct and new apple id is showi… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
After loading apps on 2 new iPad2s for my grandchildren I
After loading apps on 2 new iPad2's for my grandchildren I could no longer update apps on my iPad and iPad2. Got notice "Cannot connect to iTunes store". Yet I could purchase an album and if I deleted… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x