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I have no sound on videos or music? I use to have sound, but…

Customer Question
I have no sound...

I have no sound on videos or music? I use to have sound, but I do not know what happened.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

An IPad, but I do not know for sure about the Operating System.

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

For about two months. I have tries the volume control on the side, but I just tried it and there was no messag z

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Do you think it will be ok now? Did you do something to the volume on the side?

Submitted: 5 months ago.Category: Mac
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Answered in 1 day by:
3/19/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

In which app is this happening? Or any app you use?

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