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How do I update my browser. Have a mAC COMPUTER BUT DO NOT…

How do I update...

How do I update my browser

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Have a mAC COMPUTER BUT DO NOT KNOW HOW TO FIND MY OPERATING SYSTEM

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

FOR TO LONG AND HAVE TRIED TO FIND INFO FOR THIS SYSTEM I believe this computer is 2911 or 2912 model

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Only that I am 88 years of age and not tech savy

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Answered in 3 minutes by:
3/17/2018
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,974
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Can we do a remote session so i can fix this for you?

Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,974
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Mac Specialists are ready to help you
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Please click the link below and run/open the downloaded program

https://www.fastsupport.com/490881270

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Customer reply replied 4 months ago
ok what do we do now

You need to click the link i sent above and run/open the program

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Customer reply replied 4 months ago
nothing is happening If so I cannot sit at the computer much longer

Did you follow the link? Did you run the downloaded program?

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Customer reply replied 4 months ago
I tried but when I clik on the box in the corner it is if the machine is frozen

Go to http://www.fastsupport.com

Enter your name and key :###-##-####/p>

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Customer reply replied 4 months ago
Joe Shimmon ###-##-####

Please enter your name and key on the webpage which appears in the link http://www.fastsupport.com

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Customer reply replied 4 months ago
I gave up and unplugged the computer as a message appeared saying the site was unsecure

No problem. You can email***@******.*** to request this question to be closed.

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,974
6,974 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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