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My passlock forgot it and iPhone disabled. On my iPhone X.

My passlock forgot it...

My passlock forgot it and iPhone disabled

Technician's Assistant: When did you last change your password ***** Apple ID?

On my iPhone X

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Not apple id

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Passcode

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Answered in 5 minutes by:
3/17/2018
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,427
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Do you have access to a computer?

Also, open www.icloud.com website on your computer, login to yoru Apple ID and password, click Find iPhone and do you see the iPhone as online there?

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,427
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Ashik and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
it has not been working when I try resetting on iTunes

Follow the steps below to start secure remote support session.

If you are talking to me from your computer now, then click this link -> https://www.fastsupport.com/486791087

If not, open www.fastsupport.com on your computer. Enter your name and enter this code --> 486791087

Click Continue and follow the onscreen instructions to connect. An application named GoTo Opener or Launcher will be downloaded. Then open the GoTo Opener or Launcher file you see there and then open theGoTo Opener or Launcher application. Allow permission to connect if asked.

Let me know if you have any difficulty connecting to me.

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Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,427
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