Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

A message is telling me that my apple ID and phone number…

Customer Question
A message is telling...

A message is telling me that my apple ID and phone number are now being used for iMessage and FaceTime on a new iPhone . I don't have a new iPhone What is this al about

Technician's Assistant: When did you last change your password ***** Apple ID?

A long time ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I might have

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I keep getting a message about Update Apple ID Settings, and Updates

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 10 minutes by:
3/17/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

The message you are seeing is the default notification to let you know that your apple id account has been used to sign into another apple device iphone, ipod, ipad, etc. So if you dod no do that then I suggest you change your apple id password ***** away. You can do this by going to to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

You can also just to be safe sign into www.icloud.com and then sign in with your apple id and click settings, then choose "sign out of all browsers

If you have any questions along the way, please let me know.

If I have helped in any way, please consider to rate my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Ask Your Own Mac Question
Customer reply replied 4 months ago
Very good
Customer reply replied 4 months ago
You charged me $35 dollars instead of $5 dollars for the service. Is this for a year, or each and every time I call?
Customer reply replied 4 months ago
I thought the charge was for the question I ask?
Mac Support Specialist: Jon, Mac Enthusiast replied 4 months ago

I am not sure of the prices but I can give you the customer service information if needed

Customer service

In order to complete your refund, please visit the following site:

http://ww2.justanswer.com/contact-us

You can also call 1(###) ###-####/p>

Thank you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
789 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can't activate iMessage or FaceTime. I haven't changed the
I haven't changed the password ***** I activated a new phone for my son. … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
Everything was working fine until I somehow set up I
everything was working fine until I somehow set up I message. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
My mini iPad messages are not updating properly with my
My mini iPad messages are not updating properly with my iPhone … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an iPhone 6 plus, my iMessage and FaceTime all of a
Hello, I have an iPhone 6 plus, my iMessage and FaceTime all of a sudden stopped working. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I updated to IPhone 8 but keep on getting the message that
Hi. I updated to IPhone 8 but keep on getting the message that it is trying to activate my phone. I want to use Facetime and IMessage. I have tried everything. If I want to switch on use this device I… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I can't use imessage or facetime. I keep getting a message
Hi I can't use imessage or facetime. I keep getting a message saying waiting to activate. I've spoken to vodafone and they say there is nothing wrong on their side … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I received a message on my iPad “your Apple ID and phone
I received a message on my iPad “your Apple ID and phone number are now being used for imessage and FaceTime on a new iPhone”. I don't have a new iPhone and I have never used FaceTime . What should I … read more
Richard Freese
Richard Freese
Computer Security Officer
BSBA
25 satisfied customers
Got the following message when I started my computer this
Got the following message when I started my computer this morning: "Your Apple ID and phone number are now being used for iMessage and FaceTime on a new iPhone" … read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
Is there a way to keep messages on my iPhone but not have it
Is there a way to keep messages on my iPhone but not have it available on my computer? … read more
Jon
Jon
Mac Enthusiast
Bachelors Degree
789 satisfied customers
Imessage / FT waiting for activation / sending activation
Imessage / FT waiting for activation / sending activation unsuccessful error message after switching to an Israeli sim card. The old American number which is disconnected shows in gray under send and … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have 2 iPhones - a 6 with Verizon and an 8 plus with
I have 2 iPhones - a 6 with Verizon and an 8 plus with Sorint. Calls and messages come on both phones at the same time.The new iPhone 8 will only be used for special calls with family. How can I cull … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I want to change phone number on my iPad 2, 10.3.3, A few
I want to change phone number on my iPad 2 JA: What Operating System (OS) are you running on your iPad? Customer: 10.3.3 JA: When did you purchase your iPad? What troubleshooting have you tried? Custo… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
The same thing happens with me and the solution above is not
Mike the same thing happens with me and the solution above is not working. I am traveling international and it was working for the first few days and just stopped today.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
If my apple id is different icloud than my wife and kids but
If my apple id is different for my icloud than my wife and kids but we share the same id and password ***** iTunes and apps on my phone will my messages go to their ipads still? It did in the past but… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My girlfriend can text me from her iPad and iPhone,but I cannot
My girlfriend can text me from her iPad and iPhone,but I cannot test her back.we both can't phone each other or FaceTime.this is a new problem after a year and a half.we have had all 4 Apple devices b… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I tried to delete two text messages that were hung on my iPhone
I tried to delete two text messages that were hung on my iPhone 5, but I accidentally deleted all the text messages for that person. Now - all the messages show on my iMessages on my MAC (messages). M… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Ive been sharing my Apple ID with my spouse and now its time
I've been sharing my Apple ID with my spouse and now it's time we have our own accounts but I don't want her to lose what currently downloaded on her phone. How do I do this?… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
I have an iPhone and also an ipad .. My son got an ipad for
I have an iPhone and also an ipad .. My son got an ipad for Xmas and I got him onto my apple I'd the same as mine .Unfortunately when he went to stay with his mum my ex she was able to see messages th… read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x