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They keep telling me that someone else might be using it but…

Customer Question
They keep telling me...

They keep telling me that someone else might be using it but I'm the only one using it

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Me

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On phone, sometimes laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Macbook Pro

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

Just safari

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

It's been 3 days since I have been trying to recover my email. I tried changing my password ***** its not working

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks!

Submitted: 4 months ago.Category: Mac
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Answered in 19 hours by:
3/18/2018
Mac Support Specialist: Josh, Mac Support replied 3 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Mike, Mac Medic
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