Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Apple Id won't work. We have several. A Mac Mini two

Apple Id won't work ...

Apple Id won't work

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

We have several. A Mac Mini two I-phones, two I-pads and one I-pod. We had a Geek Squader here yesterday and she created a new ID for us. I saw here do it. Now when we turn on our apple equipment it says we need to enter our Apple ID and when we do it indicates that our ID is wrong. That is what it was doing before we created the new apple ID.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

A little wordy but I have stated the gist.

Show More
Show Less
Ask Your Own Mac Question
Answered in 15 minutes by:
3/17/2018
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 669
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I’ll wait

It sounds like what happened was that you had an older apple id and password ***** couldn't sign into it at the time the geek squader was there. So they created you a new apple id and password ***** you to use. However, if this was the case, it doesn't really work like that. If an apple device is asking for the apple id and password ***** the old account it will continue to ask for it no matter if you create 10 more new apple id accounts. Therefore, you will need to double check and make sure what apple id the device is asking for. Is it asking for the old apple id or the new apple ID that was created by the geek squader.

Here is what you can do i you know the apple id already and just need to reset the password:

please go to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

Here is what you can do if you need to know the apple id. It is similar then above but different see pic attached to this message.

please go to https://iforgot.apple.com/password/verify/appleid and click the "look it up" link on this page.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I goofed. It was a new pass word that was created. Not an I D. When we enter the new pass word it says it’s not write. Sorry
Customer reply replied 1 month ago
The old pass word was 17Infamily and the new one is 3 Gunkokay
Customer reply replied 1 month ago
Our ID has always been***@******.***

Do you still have the phone number ‎(•••) •••-••70 and if so what is it? Just so we can reset the password ***** this apple id

Ask Your Own Mac Question
Customer reply replied 1 month ago
That phone no is good

OK then you will need to try and go to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue and see if you can answer your security questions so you can reset your password.

If you think you have the right/correct password ***** your apple id already then see if you can sign into https://appleid.apple.com/ and let me know what happens. If you can get in, your account is good. If not, you will need to reset the password ***** matter what.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I said it wrong . It is a good phone number
Customer reply replied 1 month ago
to make it clear(###) ###-####works
Customer reply replied 1 month ago
any thing happening?
Customer reply replied 1 month ago
are you there?

sorry still here let me try this then one moment.

Ask Your Own Mac Question

Ok please let me know the 6 digit code that you should receive on your phone(###) ###-####/p>

Ask Your Own Mac Question
Customer reply replied 1 month ago
okay

Did you receive the code on the phone(###) ###-####

Ask Your Own Mac Question
Customer reply replied 1 month ago
that number should be e-mailed to me? I don't see it

no not emailed but sent to the phone(###) ###-####that you said is good.

Ask Your Own Mac Question

We may need to try and send another code due to the fact that it may have timed out since its been awhile.

Ask Your Own Mac Question
Customer reply replied 1 month ago
Now what

I resent the text let me know if you get it

Ask Your Own Mac Question
Customer reply replied 1 month ago
last code received 1:42

what is the code please.

Ask Your Own Mac Question
Customer reply replied 1 month ago
588729

The session timed out please tell me exactly when the code gets there please.

Ask Your Own Mac Question
Customer reply replied 1 month ago
279221

OK thank you. It looks like Apple is requesting your credit card number and expiration date so I am going to need for you to go to https://iforgot.apple.com/password/verify/appleid and enter your apple id***@******.*** and enter the onscreen code and hit continue. Then choose to reset the password ***** a trusted phone number. Type in(###) ###-####and then when you receive the code again type in the code. Then it will ask for you to enter your credit card info. I just thought you would rather enter this personal info into the site instead of me. Let me know what happens when you are done. It should let you know when your apple id password ***** be available for reset.

Ask Your Own Mac Question
Customer reply replied 1 month ago
It says I have a new Password. As to all other devices will I just enter the new Password ***** each of them? Thanks for your
help.

YEs, now that you have created a new password ***** will need to use the new password ***** any apple device and computer that uses the same apple id of***@******.***.

If I have helped in any way, please consider to rate my services with the stars next to my name as it helps others know I am here to help.

Ask Your Own Mac Question
Customer reply replied 1 month ago
The stars will twinkle by your name.

:) haha thank you very much. Just glad I could help. Take care.

Ask Your Own Mac Question

I am not "twinkling" yet :) Just kidding. Take your time and enjoy your day.

Thanks for your time.

Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 669
Experience: Data Systems Analyst for a School District
Verified
Jon and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 669
669 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I purchased my iMac in sometime in 2013. At the time my
I purchased my iMac in sometime in 2013. At the time my settings: email address, service provider, etc was by Suddenlink in Tyler TX. The email address was @suddenlink.net. I now use @gmail.com with a… read more
Justin Johnson
Justin Johnson
Founder
1,854 satisfied customers
Iphoto quits unexpectedly when importing photos on iMAC and
iphoto quits unexpectedly when importing photos on iMAC and will not repair when using standard methods … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
The IMac installer froze on a software upload. I powered
The IMac installer froze on a software upload. I powered down held “option” and was able to click on the “installer disk but no cigar. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Im locked out of my account and there is activity that is
im locked out of my account and there is activity that is not me … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I received a notice that I might have malware on my device
I received a notice that I might have malware on my device when I went to eBay.com. Have you heard of this? … read more
Eric Ewing
Eric Ewing
University IT Manager
157 satisfied customers
My email will not open, just shows blank page. My email will
Everything I know. Every thing else works. Except email … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I wanted to download my iphone information to icloud, and in
I wanted to download my iphone information to icloud, and in the process I wiped out two years of text messages (which also had important photos) and contacts. Apparently I wasn't really understanding… read more
Eric Ewing
Eric Ewing
University IT Manager
157 satisfied customers
My iphone7+ has been controlled from my MacBook that a
My iphone7+ has been controlled from my MacBook that a member of my family has. I can't get the computer back and it's synced to my iPhone. My email has been canceled and I can't control certain thing… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
522 satisfied customers
My itunes playlist has disappeared from my apple computer. I
My itunes playlist has disappeared from my apple computer. I can plug in my ipod and get the original playlist, but it won't show on the computer or iphone. It just disappears and shows some crazy pla… read more
Justin Johnson
Justin Johnson
Founder
1,854 satisfied customers
Well i just deleted a text message but the entire
well i just deleted a text message but the entire conversation, not just one message. Anyway to get it back? … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
I am having trouble accessing my photo library. A message
I am having trouble accessing my photo library. A message appeared saying closing library … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I bought an iPhone 6s with an icloud lock and I don't know
I bought an iPhone 6s with an icloud lock and I don't know how to delete the account. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I have forgotten my apple store password. I don't remember.
I have tried and they ask me where I when to on my first flight and where my father meet my mother I am 83 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I went to do the latest update on my iPhone 7 and now it
I went to do the latest update on my iPhone 7 and now it won't let me past the restore screen. It won't restore when I try to start it manually either … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I accidentally deleted a message on iMessage and I don't
I accidentally deleted a message on iMessage and I don't know how to get it back … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
Support. I am using ipad pro and iphone 8+ How do i find
I am doing nothing it keeps asking me to verify my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Activation lock is on and will not allow me to access my
Activation lock is on and will not allow me to access my ipad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
How do I get the full version of garage. How to get the full
How to get the full version of GarageBand for the extra 4.99$ and I also don't know how to create a new song using my irig2 … read more
Justin Johnson
Justin Johnson
Founder
1,854 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x