How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I had disabled my Apple account and would like to enable it

Customer Question

I had disabled my Apple account and would like to enable it back
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: I phone we and tablet
JA: How long has this been going on with your iPhone? What have you tried so far?
Customer: I have tried to update apples apps but it says that my Apple account has been disabled I have tried to reset it but I cant
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Mac
Expert:  Suhasini Velu replied 8 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting, please let me know your email address registered with apple.

Customer: replied 8 months ago.
Expert:  Suhasini Velu replied 8 months ago.

Thank you, ***** ***** see what I can do here.

Customer: replied 8 months ago.
Is the 39.oo in addition to the 35.00
Expert:  Suhasini Velu replied 8 months ago.

Confirm Phone Number ending with 39

Expert:  Suhasini Velu replied 8 months ago.

You can ignore the remote support session.

You don't have to pay the $39

Customer: replied 8 months ago.
Ok let's skip the remote session I just need to get my Apple account turn back on it should be this hard
Expert:  Suhasini Velu replied 8 months ago.

Confirm Phone Number ending with 39

Customer: replied 8 months ago.
Confirming the last 4 digits are correct
Expert:  Suhasini Velu replied 8 months ago.

I need your whole phone number please which ends with 39

Customer: replied 8 months ago.
Expert:  Suhasini Velu replied 8 months ago.

It seems you have to talk with one of the apple technicians to enable your account.

Let me do this.

I'll fetch the number and the link to get in touch with the technician.

Is that okay?

Expert:  Suhasini Velu replied 8 months ago.

Use the below link to get in touch with a Apple tech.
https://getsupport.apple.com/
And you can probably use this number 1-***-***-****.