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Cannot access my email. The screen comes up welcome to mail.

Customer Question
Cannot access my email...

Cannot access my email. The screen comes up welcome to mail

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday when I couldn't read my mail

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know about rest tool

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It's an older ipad

Submitted: 4 months ago.Category: Mac
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Answered in 2 hours by:
3/17/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,839
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

What is the name of your email service provider?

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