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syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 8355
Experience:  Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
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My iPad pops up with a box that says Sign in to Face time

Customer Question

My iPad pops up with a box that says Sign in to Face time enter the Apple ID password ***** "*****@******.***
JA: When did you last change your password ***** Apple ID?
Customer: I don't know how to make this go away it won't let me do anything
JA: Did you try resetting through Apple's online account reset tool?
Customer: How do I do that
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Mac
Customer: replied 8 months ago.
My phone number is(###) ###-####
Expert:  syseng replied 8 months ago.

Hello,

My name is David.

To resolve the issue you need to update your Apple ID password.

Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.

Please let me know the result and if you need further assistance.