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My name is David.
To resolve the issue you need to update your Apple ID password.
Go to your Apple ID account page at the link below and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.
Enter your Apple ID.
Select the option to reset your password, then choose Continue and follow the rest of the steps as prompted.
Please let me know the result and if you need further assistance.