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Can’t reset password. I have tried several times

Customer Question
Can’t reset password Technician's...

Can’t reset password

Technician's Assistant: When did you last change your password ***** Apple ID?

I have tried several times

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Submitted: 4 months ago.Category: Mac
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Answered in 16 hours by:
3/17/2018
Mac Support Specialist: syseng, Systems Engineer replied 4 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,823
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

What happens when you try to reset your Apple ID password?

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