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I cannot log in to the App Store with my iPad. It keeps

Customer Question
I cannot log in...

I cannot log in to the App Store with my iPad. It keeps signing me out. I changed my password ***** rebooted and still cannot download anything.

Technician's Assistant: When did you last change your password ***** Apple ID?

Changed my password ***** 15 minutes ago because I had googled why I was getting the error that it could not connect. It said sign out and resign in It wouldn’t so I tried changing my password

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, where is that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

If I changed my password ***** my iPad, does it change on my phone too That still connects as normal.

Submitted: 5 months ago.Category: Mac
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Answered in 13 minutes by:
3/16/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 5 months ago
39.00 charge and 40.00 charge.
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Can I have the trusted phone number which ends with ‎(•••) •••-••25?

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Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

I am a user of the site just like you and I am not sure how much you paid for this service. You can contact JustAnswer's Customer Service for payment related question by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or You can also reach them via Phone: 1-***-***-****

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Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

You can now reset your password ***** one of your devices. A message with instructions has been sent to JustAnIPhone(iPhone 6s Plus) and Celeste's iPad (iPad Air). Once it is done, please let me know

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Customer reply replied 5 months ago
I reset it
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Thank you so much for updating the status and I am glad to hear that. If you have any other concern or else if you face any technical issue, I will be available to help you. Is there anything else I may assist you today?

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Customer reply replied 5 months ago
It still will not connect to the App Store! I have changed the password ***** my own two other times,
Customer reply replied 5 months ago
It is not fixed!
Customer reply replied 5 months ago
IT IS NOT FIXED, do not charge me
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