Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can’t remember my Apple password, Can you please help me?

Customer Question
I can’t remember my...

I can’t remember my Apple password, Can you please help me?

Technician's Assistant: When did you last change your password ***** Apple ID?

About a year ago. And I’m in Colombia, South America, so I always use my iPad.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. Please help me do that. I don’t even know if I have that tool.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. Thank you so very much for anything you can do!

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 14 minutes by:
3/16/2018
Mac Support Specialist: Jamie Macko, Computer Engineer replied 3 months ago
Jamie Macko
Jamie Macko, Computer Engineer
Category: Mac
Satisfied Customers: 196
Experience: Network Engineer
Verified

Hello,

Thank you for your question. My name is ***** ***** I am happy to assist you today.

To reset your appleID Password:

  1. Go to your Apple ID account page (https://appleid.apple.com/#!&page=signin) and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead below.
  2. Enter your Apple ID.
  3. Select the option to reset your password, then choose Continue.
  4. Choose how to reset your password:

After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password ***** Settings on your devices.

Two-factor authentication method:

If you have two-factor authentication enabled for your Apple ID, you can reset your password ***** any trusted iPhone, iPad, Pod touch, or Mac with a password ***** passcode that's enabled.

On your iPhone, iPad, or iPod touch:

  1. Make sure that your device has iOS 10 or later.
  2. Go to Settings.
  3. Tap [your name] > Password & Security > Change Password, then follow the onscreen steps to update your password. For iOS 10.2 or earlier, tap iCloud > [your name] > Password & Security > Change Password, then follow the onscreen steps.

If you are having issues here, You might not be signed in to iCloud. Open Settings and tap "Sign in to your [device]"> "Don’t have an Apple ID or forgot it," then follow the onscreen steps. For iOS 10.2 or earlier, tap iCloud > Forgot Apple ID or Password, then follow the onscreen steps.

On your Mac:

  1. Go to Apple menu > System Preferences, then click iCloud.
  2. Choose Account Details.
  3. If you're asked to enter your Apple ID password, click "Forgot Apple ID or password" and follow the onscreen instructions. You can skip the final steps below.
  4. Click Security > Reset Password. Before you can reset your Apple ID password, you'll be required to enter the password ***** to unlock your Mac.

If you are having issues, You might not be signed in to iCloud. Go to Apple menu > System Preferences, then click iCloud. Click "Forgot Apple ID or password" and follow the onscreen steps.|

Please let me know if you have any further questions,or need clarity.

If this helps please rate me 5 stars!

Thanks,
Jamie

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jamie Macko Your Own Question
Jamie Macko
Jamie Macko
Jamie Macko, Computer Engineer
Category: Mac
Satisfied Customers: 196
196 Satisfied Customers
Experience: Network Engineer

Jamie Macko is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I got an iPhone message that my iCloud has been compromised.
I got an iPhone message that my iCloud has been compromised. What should I do? … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I am trying to get the iCloud to work on my iPhone after it
I am trying to get the iCloud to work on my iPhone after it did an update. It keeps asking me what is the password ***** use to unlock my Mac Book Pro. … read more
Justin Johnson
Justin Johnson
Founder
2,144 satisfied customers
IPhone will not accept password for iCloud. I'm not tech
Since last weeks updates by apple. Tried reboot, and new password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I can't find my iphone and can't remember Icloud password
I can't find my iphone and can't remember Icloud password help … read more
Wes
Wes
Bachelor\u0027s Degree
372 satisfied customers
My iPhone icloud is not working and will not let me pay for
My iPhone icloud is not working and will not let me pay for my iTunes so I can listen to music. … read more
Harry
Harry
1,950 satisfied customers
I created a new Apple ID for a iPhone and iCloud email. I
I created a new Apple ID for a iPhone and iCloud email. I didn't merge info and now everything is gone. Is there a way to recover … read more
Justin Johnson
Justin Johnson
Founder
2,144 satisfied customers
Apple id is block and icloud is not same id apple. Iphone 8
2 monts and y tried to change my apple id but no good … read more
Justin Johnson
Justin Johnson
Founder
2,144 satisfied customers
How do I delete an iCloud address on my iPhone and I Pad? It
How do I delete an iCloud address on my iPhone and I Pad? It pops up unable to delete use iMessage and FaceTime. … read more
Justin Johnson
Justin Johnson
Founder
2,144 satisfied customers
Can't remember my iCloud password. IPad mini and iPhone 7.
No I just want my password ***** get into my accounts… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
I don't remember my icloud account. IPhone 6plus. Since
I don't remember my icloud account JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 6plus JA: How long has this been going on with your iPhone? W… read more
JUNKO LOUISE
JUNKO LOUISE
BSC
I have recently purchased a iPhone 7 and also 50gb of iCloud
I have recently purchased a iPhone 7 and also 50gb of iCloud storage. My phone storage is apparently full, but only 5gb has been stored to my iCloud. How do I send all my photos and videos to my iClou… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
I can not access my iCloud account, it is locked. IPhone 6
Nothing I can think of. Please understand I am 85 and not too conversant with computers or iphones… read more
Justin Johnson
Justin Johnson
Founder
2,144 satisfied customers
My iPhone and iMac are not connecting with iCloud,
Yesterday. I re-started yesterday and also shut down and re-started. The main issue is that on my iMac it wants me to sign in to other devices to approve the Mac book air but then it won't send a message to my iPhone even though I know the two are linked. It says won't approve. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
103 satisfied customers
I need my iPhone 7 iCloud backed up. Apparently it hasn't
I need my iPhone 7 iCloud backed up. Apparently it hasn't been done for 3 weeks. I try to back it up near WiFi, plugged into power, etc. Nothing working. I have not been able to get rid of this messag… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone 7 is iCloud locked. I bought it offline. How? How
My iPhone 7 is iCloud locked. JA: When did you last change your password ***** Apple ID? Customer: I bought it offline. JA: Did you try resetting through Apple's online account reset tool? Customer: H… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I wanted to download my iphone information to icloud, and in
I wanted to download my iphone information to icloud, and in the process I wiped out two years of text messages (which also had important photos) and contacts. Apparently I wasn't really understanding… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I do not seem to find the iCloud icon under settings. Iphone
I do not seem to find the iCloud icon under settings … read more
Jon
Jon
Bachelors Degree
663 satisfied customers
It keeps asking for iCloud email and password on my iPhone
It keeps asking for iCloud email and password ***** my iPhone and ipad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x