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Two issues: First my iPad will not interact with my lenovo…

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Two issues: First my iPad...
Two issues: First my iPad will not interact with my lenovo yoga. It acknowledges that they are connected but I have no access to move my pictures from my iPad to my laptop. Second is have you heard about issues with windows 10/lenovo and iTunes? I cannot open my iTunes on my laptop. Have uninstalled and reinstalled several times, spent an hour at the apple store and we get a shortcut but it doesn't work, nor does it work from the programs menu. no message, just nothing happens. The iTunes has been a problem a good six months now, just haven't gotten around to dealing with, the iPad issue is new in the last couple months. Thanks!
Submitted: 4 months ago.Category: Mac
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Answered in 3 hours by:
3/16/2018
Mac Support Specialist: tyroneboman, Mac Genius replied 4 months ago
tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 10,501
Experience: Computer specialist.
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
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Customer reply replied 4 months ago
that will be fine thanks
Customer reply replied 4 months ago
actually why don't we try to talk through it. i follow directions well
Mac Support Specialist: tyroneboman, Mac Genius replied 4 months ago
I can only help through the secure remote assistance.
If you want to try another way I can open the question to our other experts.
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