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My track pad will not connect. I'm not sure. Couple of day…

My track pad will...

My track pad will not connect

Technician's Assistant: What version of iTunes are you using to sync your Apple device?

I'm not sure

Technician's Assistant: When did you last reboot?

Couple of day when I first starting having this problem

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really

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Answered in 2 minutes by:
3/16/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about trackpad. I've only just come online now and would like to assist you with your question.

Is it a wireless trackpad?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 5 months ago
hello

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

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Customer reply replied 5 months ago
what is the website
Customer reply replied 5 months ago
hello are you there

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 5 months ago
I'm on my phone right now

The trackpad on your computer, correct?

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Customer reply replied 5 months ago
it is

Then you need to do this on that computer.

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 5 months ago
okay so once again what is the website

It is in the link.

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 5 months ago
this link only works on my phone how do I get to it on my computer

macgenius2.screenconnect.com

69316

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Customer reply replied 5 months ago
okay
Customer reply replied 5 months ago
done

we are connected

Ask Your Own Mac Question
Customer reply replied 5 months ago
okay good

cheers!

Ask Your Own Mac Question
Customer reply replied 5 months ago
is it all set now

it should be.

Ask Your Own Mac Question
Customer reply replied 5 months ago
okay I'm not home right now but did you check in preferences and see if it was connected

I have not since the upgrade, but it was connected before the upgrade.

Ask Your Own Mac Question
Customer reply replied 5 months ago
yeah it was connected but not found by the computer I'll check when I get home......can I reach out to you tomorrow if I have too

yes

Ask Your Own Mac Question
Customer reply replied 5 months ago
okay cool

no problem!

Ask Your Own Mac Question
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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
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