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I am locked out of apple. Several months ago

Customer Question
I am locked out...

I am locked out of apple

Technician's Assistant: When did you last change your password ***** Apple ID?

Several months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Submitted: 4 months ago.Category: Mac
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Answered in 27 minutes by:
3/16/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. May I know whether you have locked out of your apple ID or Apple Device?

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