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I can NOT establish an "APPLE" password !! My E-mail

Customer Question
I can NOT establish...

I can NOT establish an "APPLE" password !! My E-mail address: lloyd.n.whit @icloud . I can NOT get on to Facetime !!

Technician's Assistant: Are you logged into your email account on any other devices?

Possibly ! I was hacked- bought ANOTHER MacBook Air. Now totaly confused about the ability to get Facetime !!

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes !! always get the reply "unable to halp you at this time !!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NO, thank you !

Submitted: 4 months ago.Category: Mac
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Answered in 1 hour by:
3/16/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please provide me the trusted phone number which ends with ‎(•••) •••-••69?

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