Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Don’t know ID or password. 6s i0S. 3 week’s — tried

Don’t know ID or...

Don’t know ID or password

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

6s i0S

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

3 week’s — tried everything on google

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have an iPhone

Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/16/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 4 months ago
I accept

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 4 months ago
I still don’t have any answer

Can you do what I am asking you to do?

Click this link on your computer to connect remotely.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 4 months ago
Ok

ok

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
2,493 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have just update my iPhone X and do NOT want a password to
I have just update my iPhone X and do NOT want a password ***** use. How do I by pass this option? … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
703 satisfied customers
I don't remember my password. My iPhone 5 I can't get in
I'm using my apple tablet for helping with my iPhone… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am a recent Apple convert. I thought I knew my Apple ID
I am a recent Apple convert. I thought I knew my Apple ID password, but it is not working. How can I reset it? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have an iPhone 6s. I know my Apple ID and passcode. My
I have an iPhone 6s. I know my Apple ID and passcode. My sister set up the iCloud for me on my previous phone. And mypasscode. The passcode on the iCloud is different from the passcode for my Apple ID… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
How can I get into Apple to reser my password. I forgot it.
How can I get into Apple to reser my password. I forgot it. … read more
Mr.Med
Mr.Med
1,188 satisfied customers
It's my iPad. I went to play Slotomania and it told me to
It's my iPad. I went to play Slotomania and it told me to log in to my Facebook app to continue,when I did it kick me down from platinum status to bonus,changed my sloto club points from over 7000 to … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I forgot my Apple password. I don't know for sure, been
I don't know for sure, been having problems with it for about a month … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I'm unable to purchase any apps. IPhone 6 iOS 1126.
I used to be able to double tap the cap to remain in caps but that's not happening… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am locked out of my iPad. Lost my password for Apple ID.
I am locked out of my iPad. Lost my password ***** Apple ID***@******.*** … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I am wondering if it is possible 2 activate my iphone 6s
I am wondering if it is possible 2 activate my iphone 6s online and transfer my contacts and pics from my iphone4 and also keep my # 2 the 6s? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I need to retrieve deleted data from deleted Apple id.
I need to retrieve deleted data from deleted Apple id … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Im trying to dowload EXODUS SUPER UNLOCK 2.7 Free edtion but
Im trying to dowload EXODUS SUPER UNLOCK 2.7 Free edtion but with out any result … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I forgot my password for the AppStore. My email is. I don't
I forgot my password ***** the AppStore. My email is***@******.***. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
My husband gave me his iPhone 6s but he forgot the restore
my husband gave me his iPhone 6s but he forgot the restore password ***** erase all dataand restore to factory settings the first passcode but the one in the settings … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have an iphone 4, that is locked out!, please help me get
i have an iphone 4, that is locked out!, please help me get it working again! … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I lost my iPhone an cant remember my password. Not sure
I lost my iPhone an cant remember my password JA: When did you last change your password ***** Apple ID? Customer: not sure JA: Did you try resetting through Apple's online account reset tool? Custome… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Unable to set pass word on iPhone. I a not sure 5 or 6
Unable to set pass word on iPhone JA: When did you last reset your username and password? Customer: I a not sure 5 or 6 weeks JA: Have you installed any updates recently? Customer: No JA: What trouble… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I'm having trouble activating my iphone it rejects all my
I'm having trouble activating my iphone it rejects all my know passwords is it possible to set new ones?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x