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It has wrong information for me to connect with apps or

Customer Question
It has wrong information...

It has wrong information for me to connect with apps or bank. Should be***@******.***

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Apple ipad

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I don’t know as it was originally set up by my son

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

A couple of months. I think my daughter was using it and put me in as***@******.*** which I never use

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No but need to get into bank and apps. Thanks

Submitted: 5 months ago.Category: Mac
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
The bank I am interested in is Navy Federal Credit Union
Customer reply replied 5 months ago
The second bank is okay
Answered in 1 hour by:
3/16/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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Customer reply replied 5 months ago
just so I can download apps and get into bank. MF c
Customer reply replied 5 months ago
No cannot afford another $39. But thanks
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

We take a good faith payment of $5, but to ensure the expert will be adequately paid for his/her service we hold the fee for the question until there is a result. For your peace of mind we also have a 100% satisfaction guarantee that states we will refund all your monies if you so request. I have tested this for myself and we are expeditious about refunds.

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Customer reply replied 5 months ago
No just give me a fix thanks
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

What seems to be the issue?

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Customer reply replied 5 months ago
I cannot get into my bank NFCU or download upgrades on apps. I believe my daughter was on iPad and changed from***@******.*** to***@******.***. She uses gmail and I have yahoo.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

What are all the things you have done to try and recover your password?

I only ask to make sure you are not having to overlap steps again that you have already done.

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Customer reply replied 5 months ago
Because she went into apps & bank and reset the ID to a gmail account I cannot get past it. If we can get the ID account back to***@******.*** the password ***** BaileyMmar37
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Have you spoken to the bank?

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Customer reply replied 5 months ago
No, but still have to deal with apps
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Can you sign into appleid.apple.com ?

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Customer reply replied 5 months ago
can get in
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Then what seems to be the issue?

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Customer reply replied 5 months ago
I thought I needed help. Guess it wasn’t yours. Sorry to have bothered you.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

I am trying to help you. I am just not sure what the issue is.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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