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I am trying to restore my I phone was talking to person at…

Customer Question
I am trying to...

I am trying to restore my I phone was talking to person at iPhone help and I had to erase and then start iPhone all over again but not working I did save all data to the cloud not working HELP!!

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Not sure how do I find that

Technician's Assistant: Did the application come with an uninstaller, either on the installation disc or in the application's folder on your Mac?

I called an 800 number for help said had to sart phone like brand new set upbut stuck since can not get past wifi step

Submitted: 4 months ago.Category: Mac
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Answered in 7 minutes by:
3/16/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,232
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What is the issue you are having on the phone?

Please let me know

Thank you

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Customer reply replied 4 months ago
had to erase phone and then set it uo again like it was initial set up but can not get past connect to wifi step
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

What exactly happens when you try to connect to the wifi network?

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