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I need to reset my Apple password. Several weeks ago. But it…

Customer Question
I need to reset...

I need to reset my Apple password

Technician's Assistant: When did you last change your password ***** Apple ID?

Several weeks ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but it would not accept the info. that i sent as correct

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just need to reset my password ***** access my Apple account. Thanks

Submitted: 4 months ago.Category: Mac
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Answered in 19 minutes by:
3/16/2018
Mac Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago
Jamie Macko
Jamie Macko, Computer Engineer
Category: Mac
Satisfied Customers: 208
Experience: Network Engineer
Verified

Hello,

Thank you for your question. My name is ***** ***** I am happy to assist you today.

  1. Go to your Apple ID account page (https://appleid.apple.com/#!&page=signin) and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead below.
  2. Enter your Apple ID.
  3. Select the option to reset your password, then choose Continue.
  4. Choose how to reset your password:

After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password ***** Settings on your devices.

Two-factor authentication method:

If you have two-factor authentication enabled for your Apple ID, you can reset your password ***** any trusted iPhone, iPad, Pod touch, or Mac with a password ***** passcode that's enabled.

On your iPhone, iPad, or iPod touch:

  1. Make sure that your device has iOS 10 or later.
  2. Go to Settings.
  3. Tap [your name] > Password & Security > Change Password, then follow the onscreen steps to update your password. For iOS 10.2 or earlier, tap iCloud > [your name] > Password & Security > Change Password, then follow the onscreen steps.

If you are having issues here, You might not be signed in to iCloud. Open Settings and tap "Sign in to your [device]" > "Don’t have an Apple ID or forgot it," then follow the onscreen steps. For iOS 10.2 or earlier, tap iCloud > Forgot Apple ID or Password, then follow the onscreen steps.

On your Mac:

  1. Go to Apple menu > System Preferences, then click iCloud.
  2. Choose Account Details.
  3. If you're asked to enter your Apple ID password, click "Forgot Apple ID or password" and follow the onscreen instructions. You can skip the final steps below.
  4. Click Security > Reset Password. Before you can reset your Apple ID password, you'll be required to enter the password ***** to unlock your Mac.

If you are having issues, You might not be signed in to iCloud. Go to Apple menu > System Preferences, then click iCloud. Click "Forgot Apple ID or password" and follow the onscreen steps.|

Please let me know if you have any further questions,or need clarity.

If this helps please rate me 5 stars!

Thanks,
Jamie

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Category: Mac
Satisfied Customers: 208
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