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I had an account with att I no longer use this account. The…

Customer Question
I had an account...

I had an account with att I no longer use this account. The problem is that my Facebook account is tied to this address. I changed my phone now I can't recover my account and Facebook has locked me out.

Technician's Assistant: When were you last able to use your phone?

Yesterday, but I got a new phone and I was trying to open my Facebook account and I was informed that I was a hacker.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I haven't tried that

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I really need to get into my Facebook account..lol

Submitted: 4 months ago.Category: Mac
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Answered in 9 minutes by:
3/16/2018
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,832
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Can you please confirm your att email address?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Mike, Mac Medic
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